Shipping policy
Shipping Policy
Processing & Handling Time
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All orders are processed within 5-7 business days after payment confirmation.
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Custom or bulk orders may take longer, and customers will be informed of estimated processing times.
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Orders are not processed or shipped on weekends or holidays.
Shipping Options & Costs
We offer different shipping methods based on your location and order size:
Standard Shipping (30 Days) - Free
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Available for selected locations.
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Estimated delivery time: 30-40 business days.
Air Freight Shipping
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Faster option for international and bulk orders.
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Estimated delivery time: 7-15 business days.
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Costs depend on the destination and order weight. Contact us for a quote.
Sea Freight Shipping (For Large Orders)
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Ideal for bulk purchases and modular home shipments.
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Estimated delivery time: 30-60 business days.
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Shipping costs are calculated based on order volume and destination.
Order Tracking
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Once your order is shipped, you will receive a tracking number via email.
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Tracking updates depend on the shipping carrier and chosen method.
International Shipping
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We ship worldwide! However, customs policies vary by country.
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Buyers are responsible for any customs fees, taxes, or import duties.
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If you have special shipping requests, please contact us before ordering.
Damaged, Lost, or Delayed Shipments
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If your order arrives damaged, contact us within 48 hours with photos, and we will assist with replacements or claims.
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If your package is delayed beyond the estimated delivery window, contact our support team.
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We are not responsible for lost or stolen packages after they are marked as delivered by the carrier.
Cancellations & Changes
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You can cancel your order within 24 hours of purchase for a full refund.
After the order has been processed, cancellations may not be possible. Refunds will be issued within 3-5 business days. If you do not receive your refund within this timeframe, please contact us.