Shipping & Delivery Policy

At Hawme, we are committed to providing a reliable and transparent shipping experience for our customers. We work with trusted manufacturing and logistics partners to deliver your home safely and efficiently.

Because our products are large-scale housing solutions, including tiny homes, modular homes, prefab homes, and ADUs, shipping timelines may vary depending on production schedules, destination, customization, and logistics conditions.

1. Order Processing & Production Time

After payment confirmation, your order will enter the production and preparation process.

Estimated processing and production times may vary depending on:

• Product model

• Customizations

• Manufacturing schedule

• Material availability

• Order volume

Customers will receive updates regarding production progress and shipping arrangements once available.

2. Delivery Times

Delivery times depend on your location, shipping method, customs clearance, and other logistics factors.

Estimated delivery timelines:

United States: 30-60 business days
Canada: 30-60 business days
United Kingdom & Europe: 35-70 business days
Australia & New Zealand: 40-80 business days
Other International Locations: 45-90 business days

Please note that delivery estimates are approximate and may vary due to:

• Customs processing

• Port delays

• Weather conditions

• Transportation availability

• Government regulations

• Other circumstances outside of Hawme's control

Remote locations may require additional delivery time.

3. Shipping Costs

Shipping costs are calculated based on factors including:

• Delivery location

• Home size and weight

• Shipping method

• Transportation requirements

• Additional logistics services

Any applicable shipping fees will be communicated before final shipment arrangements are confirmed unless included in your purchase agreement.

Customers are responsible for any applicable:

• Import duties

• Taxes

• Local fees

• Permit-related costs

• Site preparation costs

• Installation expenses

unless otherwise stated.

4. Order Tracking & Delivery Updates

Once your order has been shipped, Hawme will provide available shipping and delivery updates.

Due to the nature and size of our products, tracking information may not update as frequently as standard parcel shipments.

Our team will keep you informed throughout the transportation process.

5. Delayed or Lost Shipments

Hawme makes every effort to ensure timely delivery. However, we are not responsible for delays caused by circumstances outside our control, including:

• Shipping carrier delays

• Customs inspections

• Natural disasters

• Weather events

• Port congestion

• Government restrictions

• Supply chain interruptions

If your shipment experiences an unexpected delay, please contact our customer support team and we will assist you with available information.

6. Delivery Requirements & Customer Responsibilities

Before delivery, customers are responsible for ensuring:

• The delivery location is accessible for transportation equipment

• The property is prepared for installation

• Required permits and approvals are obtained

• Local regulations are followed

• Any required site preparation is completed

Hawme is not responsible for delays, additional costs, or failed delivery attempts caused by unsuitable site conditions or lack of required approvals.

7. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information.

Hawme is not responsible for delays, additional costs, or delivery issues caused by incorrect or incomplete information provided by the customer.

If you need to update your delivery information, please contact us as soon as possible before shipment arrangements are finalized.

8. Order Cancellation, Returns & Refunds

Due to the custom and made-to-order nature of our products, orders cannot be cancelled, returned, or refunded after production or shipment preparation has started.

Please review our Return & Refund Policy before placing your order.

9. Questions or Assistance

If you have any questions regarding shipping or delivery, please contact our customer support team.

Hawme Customer Support

Email: support@hawme.com