Refund policy
At HAWME, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund and return policy below.
Returns
Eligibility: You can request a return within 14 days of receiving your order.
Condition: The item must be unused, in its original packaging, and in resellable condition.
Non-Returnable Items: Customized or special-order modular homes cannot be returned unless defective or damaged.
📢 To request a return, contact our support team at support@[yourstore].com with your order details and reason for return.
Refunds
Once your return is received and inspected, we will process your refund within 7-10 business days.
Refunds will be issued to the original payment method used at checkout.
Shipping costs are non-refundable unless the return is due to our error.
📢 If you haven’t received your refund after 10 business days, please contact us.
🚚 Damaged or Defective Items
If your order arrives damaged or defective, please notify us within 48 hours of delivery with photos, and we will arrange a replacement or refund.